OMC promotes McFall to patient experience manager

Michelle McFall has been promoted to patient experience manager at Olympic Medical Center.

Michelle McFall has been promoted to patient experience manager at Olympic Medical Center.

PORT ANGELES — Olympic Medical Center has promoted Michelle McFall to patient experience manager.

McFall has been a patient experience coordinator with OMC since 2015.

She recently earned certification as a Certified Patient Experience Professional from the Patient Experience Institute.

According to a press release, the patient experience department works to strengthen employee-patient communication and courtesy, decrease wait times, implement age-friendly care and improve comfort for patients.

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