Emergency 9-1-1 service restored after widespread outage
Published 1:30 am Friday, December 28, 2018
PORT ANGELES — Clallam and Jefferson counties’ 9-1-1 system is back up and running this morning after the service was down in much of the country, including Washington state, a regional emergency management official said.
The 9-1-1 outage was connected to a disruption in service provided by CenturyLink that was first reported at about 1:30 a.m. Thursday that began afflicting 9-1-1 service in Washington state at about 8:30 p.m. Thursday, Karl Hatton said.
Hatton is regional emergency communications director for Peninsula Communications in Clallam County and Jeffcom 9-1-1 in Jefferson County.
About half of 9-1-1 service in the U.S. was affected by the disruption.
He said 9-1-1 service was restored at 3:30 a.m., went down again at about 6:30 a.m., then was fully restored again at about 6:50 a.m.
Anyone in Clallam and Jefferson counties who calls 9-1-1 and receives a fast or busy signal or encounters difficulty getting through can text 9-1-1 and get through.
In Clallam County, they also can call 360-417-2459 and, for West End residents, 360-374-2223, Ext. 1.
In Jefferson County, call 360-344-9779, Ext. 0.
Hatton said Peninsula Communications and Jeffcom 9-1-1 are posting updates on the services’ Facebook pages.
CenturyLink tweeted at at about 10:30 a.m. Thursday that “our network is experiencing a disruption affecting customer services.”
The company estimated at 9:30 p.m. Thursday that service would be restored by 1:30 a.m. Friday.
“We’re seeing positive progress with our service restoration efforts and our recovery plan is being accelerated as much as possible,” the company tweeted then.
At 7:46 a.m. this morning, CenturyLink tweeted, “We’re seeing positive progress with our service restoration efforts and our recovery plan is being accelerated as much as possible.”
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Senior Staff Writer Paul Gottlieb can be reached at 360-452-2345, ext. 55650, or at pgottlieb@peninsuladailynews.com.
