Many Washington residents received an emergency text message like this late Thursday night. As of Friday morning, the service has been restored according to Olympic Peninsula officials. (Drew Swanson)

Many Washington residents received an emergency text message like this late Thursday night. As of Friday morning, the service has been restored according to Olympic Peninsula officials. (Drew Swanson)

Emergency 9-1-1 service restored after widespread outage

PORT ANGELES — Clallam and Jefferson counties’ 9-1-1 system is back up and running this morning after the service was down in much of the country, including Washington state, a regional emergency management official said.

The 9-1-1 outage was connected to a disruption in service provided by CenturyLink that was first reported at about 1:30 a.m. Thursday that began afflicting 9-1-1 service in Washington state at about 8:30 p.m. Thursday, Karl Hatton said.

Hatton is regional emergency communications director for Peninsula Communications in Clallam County and Jeffcom 9-1-1 in Jefferson County.

About half of 9-1-1 service in the U.S. was affected by the disruption.

He said 9-1-1 service was restored at 3:30 a.m., went down again at about 6:30 a.m., then was fully restored again at about 6:50 a.m.

Anyone in Clallam and Jefferson counties who calls 9-1-1 and receives a fast or busy signal or encounters difficulty getting through can text 9-1-1 and get through.

In Clallam County, they also can call 360-417-2459 and, for West End residents, 360-374-2223, Ext. 1.

In Jefferson County, call 360-344-9779, Ext. 0.

Hatton said Peninsula Communications and Jeffcom 9-1-1 are posting updates on the services’ Facebook pages.

CenturyLink tweeted at at about 10:30 a.m. Thursday that “our network is experiencing a disruption affecting customer services.”

The company estimated at 9:30 p.m. Thursday that service would be restored by 1:30 a.m. Friday.

“We’re seeing positive progress with our service restoration efforts and our recovery plan is being accelerated as much as possible,” the company tweeted then.

At 7:46 a.m. this morning, CenturyLink tweeted, “We’re seeing positive progress with our service restoration efforts and our recovery plan is being accelerated as much as possible.”

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Senior Staff Writer Paul Gottlieb can be reached at 360-452-2345, ext. 55650, or at [email protected].

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