Peninsula Credit Union is proud to make customers feel like it’s home. Photo courtesy of PCU.

Peninsula Credit Union is proud to make customers feel like it’s home. Photo courtesy of PCU.

Mission possible: Credit union welcomes community with tailor-made approach

Free credit counseling and Spanish-speaking employees tailor banking services to locals

Billy Thomas will be the first to tell you that it’s hard to find a financial institution as passionate about their community as the team at Peninsula Credit Union.

“We’re mission-focused on financial empowerment and being inclusive in our communities. We constantly ask ourselves if what we’re doing aligns with our mission: We listen, we serve, we educate, we care…always,” explains Thomas, PCU Marketing Director in Shelton, Washington.

“A few years ago, our board members realized that we have a high number of Spanish-speaking community members who were underrepresented in our credit union. We decided we must invite members from these communities into PCU, and create a cultural shift for Spanish speakers creating new lives here. They can speak to a teller in Spanish when they’re doing their banking with others. We want them to feel like it is their home,” Thomas says.

Peninsula Credit Union staff prides themselves on their inclusivity. Photo Courtesty of PCU.

Peninsula Credit Union staff prides themselves on their inclusivity. Photo Courtesty of PCU.

5 reasons to make Peninsula Credit Union your ‘second home’:

  1. An inclusive, trusted and safe space: “Research showed us that we needed to reach out to our Spanish-speaking population since many are building new lives, but did not trust that they would be treated equally in a financial institution,” Thomas explains. “We want them to feel safe and welcomed.”
  2. Financial counselors for free: Everyone at PCU is a certified financial counselor who can create and tailor financial plans for free for members, working with them one-on one, either in-person or online.
  3. Full-service institution: “We want all members, including our Spanish-speaking people with ITIN’s (Individual Tax Id numbers) to know that we can help them with checking and savings accounts, personal and car loans, mortgages and much more,” Thomas says.
  4. Passionate, personalized service that can also help during a government shutdown or financial crisis: “We have a personalized approach that includes financial counseling services, a payday alternative loan, a skip pay program for loan payments, and more,” Thomas says.
  5. Financial empowerment: This is the ongoing mission at Peninsula Credit Union, Thomas says: “PCU has both the resources at national organization levels and support from our members to create financial empowerment that our members truly deserve.”

To learn more about the opportunities with Peninsula Credit Union, contact them at: 1-800-426-1601. Check them out on their website at: www.pcfcu.org, or check them out on their Facebook page.

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