Wave Broadband extends COVID-19 provisions

Commitments include not terminating service, waiving late fees, waiving internet data overage fees

Wave Broadband is extending through June 30 commitments made April 6 to not terminate service, waive late fees and waive internet data overage fees for business and residential customers impacted by COVID-19.

The extension was announced last week in a press release.

Wave also has launched Everyday Hero. The program invites residents to nominate local heroes in their communities via residential.wave broadband.com/local heroes/. The company said it plans to partner with Feeding America to donate 10 percent of its installation fees for 30 days.

Wave Broadband said it will not terminate service to any residential or business customer because of inability to pay their bills due to disruptions caused by COVID-19. Customers can call their Wave Broadband office to make special arrangements to keep services active, the company said.

Wave Broadband said it will waive any late fees that any residential or small business customer might normally incur because of their economic circumstance related to COVID-19.

While many Wave customers already have unlimited home internet access, Wave Broadband will waive internet data overage fees for March, April, May and June, the company said.

Customers that incur data overages during these months will see charges and corresponding credit on their bills during April, May, June and July.

“Now, more than ever, keeping people connected is a critical priority,” said Chris Fenger, chief operating officer of Wave Broadband.

“In extending these measures, Wave will continue to help ensure that customers are able to continue to work, learn and stay informed from the safety of their own homes. We are committed and ready to do our part in supporting our employees and our customers during this time.”

Wave Broadband also is offering the Internet First program. It is designed to help families and students in low-income households have reliable access to the internet.

Those who enroll in the $9.95 per month service will have free internet and WiFi for 60 days. Installation fees will be waived for eligible students and new customers.

For more details, see wavebroadband.com/we-care.

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